Shipping Policy

Last updated: October 28, 2026

Thank you for shopping with 玩具蔵 (OMOCHAGURA). This policy explains how we ship your orders, how much shipping costs, and what you can expect after placing an order.

Order Processing

Unless otherwise stated on our website, orders will be processed as quickly as possible.

If your selected shipping method supports tracking, you will receive a confirmation email containing tracking information once your order has been shipped.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery times are estimates only and are not guaranteed. Delivery times are calculated from the date your order is shipped and may be affected by carrier delays, weather, or other events beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, weight of the order, and shipping method selected.

For certain orders, standard shipping may be available free of charge, as indicated at checkout.

Customs, Taxes, and Other Applicable Fees in Canada

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and brokerage or handling fees charged by the shipping carrier.

If taxes and import charges are calculated at checkout, you will not be required to pay them upon delivery.

If these charges are not collected at checkout, you may be required to pay them before or upon delivery. Unless otherwise stated, these charges are your responsibility.

Customs, Taxes, and Other Applicable Fees in the United Kingdom

Orders shipped to the United Kingdom may be subject to taxes, customs duties, and import charges.

Where possible, these charges will be calculated and collected at checkout. If taxes or customs duties are collected at checkout, the applicable charges will be displayed before you complete your order.

If these charges are not collected at checkout, you may be required to pay them before or upon delivery. Unless otherwise stated, these charges are your responsibility.

In some cases, when an order arrives in the United Kingdom, you may be required to pay additional import charges, customs duties, VAT, brokerage fees, or carrier fees.

These charges are determined by UK customs authorities or the shipping carrier and are your responsibility unless we expressly state at checkout that customs duties and taxes have been prepaid.

Customs processing may also affect delivery times. We recommend checking your local import regulations before placing an order.

Customs, Taxes, and Other Applicable Fees in the European Union

Orders shipped to countries within the European Union may be subject to VAT, customs duties, import taxes, and brokerage or handling fees charged by the shipping carrier.

Where possible, applicable taxes, customs duties, and import charges will be calculated and displayed at checkout before you complete your order.

If these charges are not collected at checkout, you may be required to pay them before or upon delivery. Unless otherwise stated, these charges are your responsibility.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid, and you will not be required to pay additional import charges upon delivery.

If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier fees before or upon delivery.

Import charges are determined by EU customs authorities or the shipping carrier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method.

Customs processing may also affect delivery times.

Order Tracking

Once your order has shipped, we will send you a confirmation email containing the tracking number and a tracking link, if available.

Please note that it may take some time for tracking information to become available or for updates to appear after you receive the tracking information.

Shipping Destinations

We currently ship to:

• Ireland

• United States

• United Kingdom

• Italy

• Netherlands

• Austria

• Canada

• Spain

• Germany

• Finland

• France

• Belgium

• Portugal

International orders may be subject to customs duties, import taxes, fees, and delays caused by customs processing.

Any applicable charges collected at checkout will be displayed before you complete your purchase.

Address Accuracy

Please carefully check your shipping address at checkout.

If any corrections are needed, please contact us as soon as possible.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us.

We will assist you in communicating with the shipping carrier regarding the issue.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We may be able to accommodate changes if your order has not yet been shipped. However, once an order is already in transit, we may not be able to make changes.

Refunds for canceled or delayed orders will be processed to the original payment method as soon as reasonably possible, where applicable.

Questions

If you have any questions, please contact our team at:

shilangwugong@gmail.com

You may also use the contact information provided in our Contact Information Policy.