Legal notice
Seller
Chiwa Co., Ltd.
Responsible Representative
Mikiya Aoshima
Address
Chiwa Co., Ltd., 437-0025, 13-22 Sakaemachi, Fukuroi, Shizuoka, Japan
Phone Number
070-5371-6791
Email Address
Customer Support Hours
Monday–Friday, 9:00 AM–5:00 PM (Japan Standard Time)
Sales Price
The listed base price will be used as the sales price (including consumption tax).
Shipping Fees
Shipping fees vary depending on the destination, product weight, and package size. The applicable shipping fee will be displayed at checkout.
Additional Charges (Other than Product Price)
There are no additional charges other than those stated above.
Delivery Period
Orders are normally shipped within 3–7 business days after the order and payment have been confirmed. Delivery usually takes approximately 5–14 business days after shipment.
Payment Methods and Timing
Credit cards and other payment methods available through Shopify. Payment is processed at the time the order is placed.
Return Period
Within 30 days of receiving the product.
Refund Policy
After the returned product has been inspected and the return requirements have been met, a refund will be issued with a 10% return fee deducted from the purchase price.
Return Shipping Policy
For returns due to customer preference, a 10% return fee will be deducted from the purchase price. No return fee will be charged for defective products or incorrect shipments.